Returns Information

Email support: Hello@Bench.support 

RETURNS ADDRESS

Please return your item(s) to the address below:

Returns Department
DIMENSIONS
BENCH
1 Glenburn Road,
East Kilbride,
G74 5BA

RETURNS FORM

If you're making a return, please print and complete one of these forms and include it in the package. Doing so will speed up the whole process and prioritise your refund/exchange!

RETURN OF GOODS POLICY

We aim process your return within 5 working days of it arriving on our premises.

All returns for a refund must be organised within 14 days of placing your order, any faults must also be reported within this timeframe.

Items to be returned must be in an 'as new' condition (unused, unworn and unwashed, complete with their original packaging and tags.)
If you have purchased a product as a gift, please do not discard the product tags until you are sure the item does not need to be returned.

PLEASE NOTE: Underwear cannot be returned.

You will be required to organise, and pay for the return of goods.
Any items returned which do not comply with the return of goods policy will be returned to the customer and will not be accepted for refund until such time that the above conditions are met. This does not affect your statutory rights, and is in compliance of the relevant UK laws.

PLEASE NOTE:Whilst we try ensure all items arrive unharmed, they may be circumstances beyond our control where the box/packaging containing an item becomes dented/squashed. This will not affect the goods inside.

You are not liable for any postage costs if you were supplied the wrong item, wrong size, wrong colour or if the item is faulty

. Full postage fees are applicable to all other returns. Please contact Customer Services if you have received a faulty or incorrect item.

RETURNS PROCEDURE

Verify that your return meets the criteria in the Return of Goods Policy above.
Return the item(s) to the relevant address above. This address is also on your invoice. Please complete the returns form and include with the goods in a securely sealed package. If you do not have a returns form, please include the following details:

Your full name, address and postcode
Your order reference (if known)
Contact telephone number

Once the returned goods have been received, checked and verified, your account will be credited.
For your safety it is recommended you use a tracked delivery service and ensure the package is adequately insured. We are not liable for any packages lost in the post.

FAULTY / INCORRECT GOODS

If goods are returned due to being faulty, a full refund or replacement will be available upon confirmation of the fault. Please contact customer service within 14 days of receipt. If a fault occurs after 30 days please consult your consumer rights.

REFUNDS

All refunds will be made only to the original card used for the purchase.

We aim process your return within 5 working days of it arriving on our premises

but please allow up to 10 days for the refund to credit your account. Postage paid for unwanted items is non-refundable. If returning items and your order no longer qualifies for free postage, the cost of standard P&P will be deducted from the refund.

CANCELLATION RIGHTS

You have the right to cancel your order within 14 working days without giving a reason. The 14 days start from when you receive the goods, please follow returns procedure.